FAQ: Burke & Wills Removals & Storage

Quotation & Insurance (First Step)

• Q: How does Burke & Wills provide a quote for removal services? A: Burke & Wills provides accurate, fixed-price quotes based on detailed surveys, which can be conducted through an in-person visit or a highly accurate virtual video survey.

• Q: What insurance is included with a standard move? A: Burke & Wills includes limited liability cover as standard with every move, as stipulated by the British Association of Removers (BAR) terms. Options to increase coverage are available.

• Q: Is tipping the moving team customary? A: Tipping is never expected by the Burke & Wills team, but tips are always gratefully received if you feel the crew provided excellent service.

Scheduling & Availability

• Q: How far in advance should I book a move with Burke & Wills? A: Burke & Wills recommends booking smaller moves one to two weeks in advance, and larger house moves at least one month in advance. Early booking is critical for peak times, such as Fridays, Saturdays, and the end of the month.

• Q: Does Burke & Wills offer services on weekends or bank holidays? A: Yes. Burke & Wills operates six days a week, including Saturdays and most bank holidays. Full removal service is unavailable only on Christmas Day, Boxing Day, and New Year’s Day.

• Q: What are the typical arrival times for the moving team? A: Morning jobs typically start at 8:00 a.m., while afternoon slots usually begin between 12:00 p.m. and 1:00 p.m. The exact start time will be confirmed by your Burke & Wills Move Coordinator.

️ Packing & Preparation

• Q: When does the professional packing service take place? A: The Burke & Wills packing team typically arrives the day before the move. For completion-day moves, packing the day prior is strongly recommended.

• Q: What should I do with high-value items like passports or jewellery? A: Burke & Wills strongly recommends that clients personally transport all personal documents, jewellery, and other small, high-value items for complete peace of mind.

• Q: Do I need to disconnect my appliances? A: Yes. Appliances must be safely disconnected, drained, and ready to move. If required, the Burke & Wills Handyman service can be booked in advance for disconnection and reconnection.

• Q: Are clients responsible for arranging parking for the removal van? A: Yes. Clients are responsible for arranging legal, safe parking, which may involve suspending a bay at both the collection and delivery addresses.

Removals Services & Capabilities

• Q: Does Burke & Wills provide furniture dismantling and reassembly? A: Yes. The Burke & Wills team can dismantle and reassemble most standard furniture (e.g., beds, wardrobes). This must be requested in advance so the time can be factored into the quotation.

• Q: Can Burke & Wills move specialist or delicate items? A: Yes. Burke & Wills crews are trained to handle high-value and delicate items, including pianos, fine art, and antiques.

• Q: What is the solution if furniture does not fit through a doorway or staircase? A: If internal access is difficult, Burke & Wills crews can often remove and refit sash windows. Where possible, we can also arrange a furniture hoist or external lift for safe, oversized item movement.

• Q: What happens if a large item won’t fit in my new property? A: If an item cannot gain entry, Burke & Wills can place the item into secure, temporary storage while you decide on the next steps.

• Q: Can Burke & Wills dispose of unwanted furniture or waste? A: Yes. Burke & Wills is a registered waste carrier and can responsibly recycle or dispose of unwanted items.

• Q: Does Burke & Wills offer international relocation services? A: Yes. Burke & Wills has a specialist team that manages moves to Europe and worldwide, offering services that include export packing and customs support.

On Moving Day & Contingency

• Q: What happens if there is a delay in key release on moving day? A: The Burke & Wills team will wait if key release is delayed, but significant waiting time may be chargeable. We offer a recommended late key waiver.

• Q: What happens if completion to my new home fails? A: In this rare situation, Burke & Wills can secure items on the vehicles or move everything into our secure storage facility until delivery is ready.

• Q: What happens if an item is damaged? A: Inform the team leader immediately and contact the Burke & Wills office within 48 hours to begin the claims process.

• Q: Does Burke & Wills offer services other than removals? A: Yes. We offer secure, containerised storage, as well as professional Handyman and Cleaning services, which can be booked separately or as part of a move package.

Storage Solutions

• Q: What type of storage does Burke & Wills offer? A: Burke & Wills primarily offers highly secure, industry-standard containerised storage. We also offer secure self-storage units.

• Q: How are belongings secured in Burke & Wills storage? A: The Burke & Wills storage facility is modern, clean, and highly secure, protected by 24/7 CCTV, intruder alarms, controlled access, and fire-suppression systems.

• Q: Is insurance included for items held in storage? A: Yes. Burke & Wills offers comprehensive storage insurance based on the declared value of your goods.

• Q: How much notice is required to access stored belongings? A: Burke & Wills generally requires five working days’ notice to prepare your container for viewing in our secure access area.

• Q: Do you create an inventory of my items? A: Yes. For containerised storage, every container receives a detailed inventory as it is loaded.

If parking is difficult outside your property or is restricted to residents only, then you will need to let our team know when you contact us for a quote. If required we will organise a parking suspension to allow us to park our vehicles outside your property. This is included in our service. If you don’t let us know in advance about parking restrictions then any parking fines incurred will be added to your final bill.